Business Intelligence services
In modern days the busy executives need solutions to reach to needed information and take right decisions on the fly. They need the solutions on hand, and access to the information wherever they go. The information needs to be concise, accurate and timely as well as easy to read and understand.
ReportPLUS is a state-of-the-art technology-based reporting solution that provides Spinebiz’s group company SolexPlus customers with the insight view into their outsourced operations, as they deserve – the very best view.
The user-friendly dashboards not only allow the clients to get to their data on the fly, they actually let them visualize the complex operations very easily. The clients can check the agent’s productivity and performance through these dashboards. In addition, they are able to see the live performance of the call center and how their end-users are being treated through the IVR and other technology deployed to serve them.
The dashboards are available on all modern platforms including the Internet, smart phones [iPhone, Android Based and BlackBerry] and Tablets [iPad, Samsung Galaxy Tab and others]. This built in versatility means that the customers can browse through these dashboards solutions from anywhere they want and almost everywhere. They can take their reports wherever their business is – it is virtually beyond geographical boundaries and irrespective of the call center location.
Spinebiz’s group company SolexPlus can tailor-make the dashboards based on customer requirements. Following are some screenshots of our state-of-the-art analytics system “ReportPLUS”.
ReportPLUS can provide a range of analytics and reports including:
- Average Handle Time reporting
- Call time break up for each call
- Abandonment rate
- Average call pick up
- Agent wise detailed report
- Agent call volume reports
- Agent conversion reports
- Agent logged in time report
- Agent call time report
- Agent occupancy report
- Agent break time report
- Queue interval reports