Consultation & Advisory services
Our service, ConsultPLUS, is unique. We help clients define and execute strategy. We partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate about potential pitfalls. We wrap each of our client projects with contact center best practices – practices that only come from being in the trenches.
While no two clients are the same, ConsultPLUS enables to identify and analyze common issues, and give a format to educate clients on key factors and accelerate projects. Whether it is for technical implementation, metrics strategy, vendor evaluation, Contact Center roadmap, or one of our other many offerings, ConsultPLUS help our clients effectively and efficiently achieve the desired project goals.
ConsultPLUS incorporates wide range of service offerings including:
- Contact Center Design — Design new centers and multisite centers, and redesign existing centers.
- Contact Center Implementation — Provide project management or subject matter expertise to implement new centers or changes to existing ones.
- Technology Selection — Develop requirements and conduct vendor evaluations.
- Technology Design — Design contact routing strategies, develop migration plans, or address other specific technology needs.
- Business Continuity/Disaster Recovery Planning — Develop executable operations and technology plans.
- Process Design — Provide training, planning, and execution.
- Organizational Design — Design or redesign your operations or IT/telecom.
- Change Management — Provide training, planning, and execution.