Intelligent Automated Interaction services
As companies look to the next big thing that will differentiate their businesses and lower costs, they do so with the realization that customer expectations are at an all-time high. Consumers want real-time information, faster service and greater convenience and choice. The ability to proactively serve their needs, provide personalized alerts, and quickly communicate with mass audiences are some of the capabilities that will make ConnectPLUS a valuable component in any organization’s customer interaction strategy.
ConnectPLUS is a technology for delivering automated, phone-based outbound communications. Calls can range from personalized, event-triggered notifications and two-way interactions to broadcast messages to hundreds or even thousands of customers.
ConnectPLUS can utilize static, recorded messages or dynamic, speech-enabled dialogs with the ability to transfer callers to an agent. Application examples include:
- New customer welcome messages
- Product availability updates
- Personalized offers and promotions
- Travel-related notifications
- Problem reporting
- Problem resolution updates
- Change notifications (account status, billing, rates)
- Interview pre-screening
- Fraud prevention
- Shipping notifications
- Opt-in, subscriber-based services
- Subscription renewals
- Appointment reminders
- Invitations with RSVP capabilities
- Transaction confirmations
- Past-due bill reminders with payment processing options
- Customer surveys
- Community meeting notices
- High-volume, time-critical emergency notifications
ConnectPLUS offers advantages for businesses of all sizes and across verticals, including financial services, healthcare, government, utilities, education and retail.